This standard specifies minimum requirements for tour guiding services. Included are requirements for:
b) roles, responsibilities, and duties;
c) appearance and conduct;
d) pre-tour activities;
e) conduct of tours;
f) post-tour activities;
g) equipment care and maintenance; and
h) complaints handling and records.
This standard does not specifies requirements for tour operators.
NOTE: At the time of development for this standard, the requirements for tour operators were specified in TTS 580:2009, Tour Operators – Specification.