Description
Scope:
This standard specifies minimum requirements for the operations of, and services provided by tourist information offices (TIO) of any type and size that are publicly or privately operated. It includes requirements for the following:
a) reception of visitors;
b) provision of information; and
c) staff.
This standard also applies to visitor centres.
This standard does not apply to tourist information desks or booths located in accommodation facilities.
NOTE: Tourist information offices are also known as tourism information centres (TIC).
