{"id":16833,"date":"2023-04-12T08:58:57","date_gmt":"2023-04-12T12:58:57","guid":{"rendered":"https:\/\/gottbs.com\/?p=16833"},"modified":"2023-04-12T09:00:35","modified_gmt":"2023-04-12T13:00:35","slug":"why-quality-matters-and-how-to-implement-it-in-your-business","status":"publish","type":"post","link":"https:\/\/gottbs.com\/2023\/04\/12\/why-quality-matters-and-how-to-implement-it-in-your-business\/","title":{"rendered":"Why Quality Matters and How to Implement it in your Business"},"content":{"rendered":"

Quality is one of the most important aspects of any business; It affects your reputation, the satisfaction of your customers, and ultimately, your bottom line. Implementing Quality Management principles and practices is not an option, it’s a necessity for the long-term success of any business, regardless of its size or resources.<\/p>\n

Globally, the International Organization for Standardization (ISO)<\/u><\/strong> provides businesses, governments and society with practical tools for all three dimensions of sustainable development: Economic, Environmental and Social.<\/p>\n

ISO standards make a positive contribution to the world we live in which can help businesses facilitate trade, spread knowledge, disseminate innovative advances in technology, and share good management and conformity assessment practices. (ISO – The Bottom line)<\/p>\n

According to a survey by the International Organization for Standardization, 74% of companies that implemented ISO 9001, a quality management standard, reported increased revenue. (ISO (2018) Benefits of Implementing ISO 9001).<\/p>\n

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So, why does quality matter? <\/em>Poor quality products or services can lead to loss of sales, (especially in the global market) negative reviews, and damage to your reputation. In the long run, the investment in quality is likely to pay off, both in customer loyalty and financial success.<\/p>\n

It is also important to remember that quality is not just about meeting standards, but about exceeding them through continuous improvements. In the quality world, standards are converted to regulations when they are written into law.<\/p>\n

Standards and regulations play an important role in international trade, which is the benchmark for any successful business\/organization. \u201cInternational standards create a ‘common language’ for potential trading partners and prove a business’s commitment to quality\u201d (BSI (2023) What role do standards play in supporting international trade?)<\/p>\n

Quality improvement incorporates a company\u2019s systems, processes and methods and can therefore be identified as a management function because it needs to be Planned, Implemented, Monitored and Improved. Quality improvement can be a benchmark for businesses; ensuring that the necessary quality standards are adhered to and improved upon in an effort to increase consumer satisfaction and the company\u2019s reputation.<\/p>\n

As a business owner, the more you focus on quality, the more quality can be a means for companies to achieve differentiation, ergo, can contribute to gaining a competitive edge over other companies- the Quality Advantage.<\/strong><\/p>\n

Jamaica Broilers Group, an agribusiness company, implemented ISO 9001:2015 and ISO 22000:2005, standards for quality management and food safety, respectively. As a result, they were able to improve their operations and increase their market share in the region.<\/p>\n

Similarly, L.J. Williams Limited, the construction company implemented ISO 9001:2015 and saw improvements in their project management processes, leading to increased customer satisfaction and repeat business.<\/p>\n

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Implementing quality standards and practices may seem challenging at first, but The Trinidad and Tobago Bureau of Standards<\/u><\/strong> <\/u>is here to guide you in the right direction.\u00a0 Here are some steps you can take to implement quality standards and practices in your business:<\/p>\n