Marketing Popular Links

Marketing Popular Links

Consumer complaints:
Marketing Contact

Marketing Contact

  • Mailing Address: P.O. Box 467 , P.O.S., Trinidad and Tobago W.I.
  • Tel: (868) 662-8827 Ext 2261
  • Fax: (868) 663-4335
  • Email:

Marketing Division

About National Quality Infrastructure

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TTBS Participates in Tobago Day 2016

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Conformity Assessment Bodies Encouraged To Work Together

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Official launch of the new Accessibility Standard & Metrology Act

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For the fourth consecutive year, the TTCSI will be hosting the Excellence in Services Awards. The TTCSI Excellence in Services Awards is designed…

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To promote the services of TTBS by formulating and executing appropriate marketing and communication strategies to assist TTBS in fulfilling its mandate.


Undertakes a range of activities to help fulfill mission:

Main Activities

Advertising: press, radio & tv
Publications: newsletter, flyers, brochures, posters etc
Promotional events: seminars, conferences, exhibitions
Public Outreach Programme: schools (primary, secondary, technical, tertiary), community, civic and professional groups, public and private sector organizations
Media Publicity
Handling Customer Complaints
Customer Satisfaction and Awareness Surveys
Coordinating Personal Selling Strategies
Marketing Planning
Market Research
Economic Research
Marketing Intelligence
Database Marketing
Controlling switch board operations

These activities are undertaken to:

Inform and educate stakeholders about TTBS and its work
Raise awareness among stakeholders about the importance of standards and quality for national development
Encourage greater usage of standards in private and public sectors
Build stakeholder relationships
Enhance corporate image
Improve quality and delivery of services
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The Marketing Unit conducts lectures and discussions at educational institutions (primary, secondary, technical and tertiary), community, civic, trade and professional organizations. We also participate in Career Guidance Day Seminars, organized by schools to highlight careers available in the field of standards and quality at TTBS.

Additionally, the Marketing Unit participates in exhibitions organized by other organizations and host in-house tours, lectures and discussions for groups on request. These activities are intended to educate TTBS stakeholders on the role and functions of the Trinidad and Tobago Bureau of Standards, as well as the importance of standards in improving the quality of life in Trinidad and Tobago.

The Marketing Unit also arranges stakeholders meeting with the public and private sector organizations aimed at forging closer working relationships

Interested parties who are desirous in obtaining any of these services mentioned above are asked to submit a formal letter to the Marketing Officer outlining the following information:

For In House Tours and Lectures

Type of group (School, Vocational Centre etc)
Number of Persons in Tour Party
Specific area of Interest (Garments, Textiles, Electrical etc)
For Visits to Schools/Exhibitions/Trade shows by TTBS

Booth Space (for Trade Show /Exhibitions)
Any Special Requirements

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The Marketing Unit handles complaints:

From Customers who may be dissatisfied with the services rendered to them by the Trinidad and Tobago Bureau of Standards
Regarding goods/ services that do not conform to the National Compulsory Standards or that which threaten public health, safety and the environment
Complaints can be lodged at TTBS via: – telephone, visit, letter, fax or e-mail:
The Trinidad and Tobago Bureau of Standards does not handle complaints where the consumer is not satisfied with the performance of goods/services purchased and seeks various forms of redress such as an exchange for a similar product, a full refund of the cost of the item, repairs to the item , credit note to the value of the item,warranty. The Consumer Affairs Division is the official agency responsible for handling such complaints.

The Consumer Affairs Division (CAD) contact information is as follows:
Address: Agostini Compound, #3 Duncan Street, Port of Spain
Tel: 800-4CPS (277) or (868) 623-7741, 625-5829, 623-3821
Fax: 625-4737
Also the Trinidad and Tobago Bureau of Standards does not handle complaints concerning food, drugs and cosmetics. This is the responsibility of the Chemistry, Food and Drugs Division of the Ministry of Health

The Chemistry, Food and Drugs Division (CFDD) contact information is as follows:
Address: #92 Frederick Street, Port of Spain
Tel: (868) 623-2854, 623-5242
Fax: (868) 623-2477


Contact Us

Trinidad and Tobago Bureau of Standards
1-2 Century Drive
Trincity Industrial Estate
Macoya , Tunapuna
Trinidad and Tobago , W.I

Tel: (868) 662-8827
Fax: (868) 663-4335

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